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596: 7 Reasons Why You Have High Turnover
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SHIFT BREAK: Making Leadership A Real Process
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595: Founder Friday | Advocating for Independent coffee shops w/ Peter Dore-Smith of Kaffeine London UK
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SHIFT BREAK! Fixing My Face: Why Optics Matter in the Shop
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ROR #40 w/ Chris Johnson of Purefi Coffee Roasters, Spring Texas : Roasting Excellent Coffee With Purpose
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594: Encore : Don't Get Stuck: Retraining Staff on New Standards
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SHIFT BREAK: Cupping is Overrated
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593: Why You Should Not Manage Gen Z
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SHIFT BREAK! Become Immune to Fear-Based Coffee Marketing
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592: The Criteria For The World's Best Coffee Shop
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591: The Problem w/ Focusing On The Numbers vs The Guest Experience
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SHIFT BREAK! Why You Need To Be A Content Creator
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590 : Founder Friday! w/ Patti and Jesse Ventura of Lontra Coffee | Los Angeles, California
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SHIFT BREAK! What We Lose When We Don't Listen
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589: How Coffee Sets the Stage For Conversation w/ Actor + Director Grant Garry!
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SHIFT BREAK! Time Management to Beat Overwhelm
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588: Prioritizing the Right Things as Your Cafe Grows
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SHIFT BREAK! Have We Made Coffee (and ourselves) Miserable?
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587: How To Apply Insights To Your Coffee Bar
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SHIFT BREAK: Cafes, We Need To Train Harder
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586: How to Dial In Your Cafe
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585: Founder Friday! w/ Tara and Martyn Knight of Southsea Coffee in Portsmouth, UK!
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SHIFT BREAK! When Changing Things, Pay Attention to the Heart of the Business
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584: Refining Your Retail w/ Retail Coach Wendy Batten!
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SHIFT BREAK! Embracing the Meaning of Money
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583: Unifying Teams Across Multiple Cafes
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SHIFT BREAK! How to Think About Quality
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582: Maximizing Existing Opportunities in Your Cafe
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SHIFT BREAK! Maybe You Are Doing Enough For Your Baristas
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581: Lessons From "America's Best Coffee House"!
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SHIFT BREAK! How to Have Healthy Communication Between your Cafe's Departments
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580: Four Cafe Leadership Mindsets to Adopt in the New Year
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SHIFT BREAK! The Difference Between Numbers and Quality Numbers in The Cafe
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579: How to Really Care For People in the Cafe
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SHIFT BREAK! New Things are Overrated
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578: Founder Friday w/ Matt and Elise Higgins of Origin Coffee Bar, Savannah, GA
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577: What You Need to Know About Rural vs Urban Coffee Shops
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SHIFT BREAK! Identifying Values on Shift
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576: Financial Stability Using Profit First for Coffee Businesses w/ Kim Logsdon of Caffeinate Your Cash
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SHIFT BREAK! Is Anyone Else Slow Today?
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575: Celebrating Barista Culture w/ Steve Moloney of The Barista League!
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574: Founder Friday! w/ Mackenzie Cohen of Kittitas Cafe in Kittitas, WA!
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SHIFT BREAK! What Thankfulness Should Lead To: Thoughts on How Beliefs Inspire Action in the Shop
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573: Myths Baristas Believe Part 2
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SHIFT BREAK! The Urgent Need for Training in Today's Coffee Shop
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572 : Understanding Water For Coffee w/ Maxwell Dashwood
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Special Announcement From Chris: New Webinar "Principles for Cafe Success" launching Novemeber 5th
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SHIFT BREAK! Get Your Cafe to Stand Out Without Losing Your Footing
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Special! Interviews From Coffee Fest Orlando 2025! w/ Claudio Martinez (Golden Bush Coffee), Vanessa Jaramillo (Florida Coffee Culture), Maria Esther Thome-Lopez (Coffee Flock), and Katherine Morris (Cherry Coffee Shop)
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571: Worrying and Other Deceptive Replacements for Good Leadership
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SHIFT BREAK! How Does Your Staff Know They Are Doing a Good Job?
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570: Myths Baristas Believe Part 1
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RoR #39: Making Big Impact with Small Batch Roasting w/ Adrian Seligman Founder of Scandinavian Alps Coffee Roasters!
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569: Founder Friday! w/ Hong Shin and Kenny Kuk of Haan Coffee Roasters in Orlando Florida!
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SHIFT BREAK! The New Classic Cafe: An Era of Understated Excellence
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568: The Keys to Espresso Machine Care w/ Jon Ferguson, Author of the new book "Coffee Under Pressure"
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SHIFT BREAK! How Well Do You Know Your Business?
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567: James Hoffmann on Cafes, Hospitality, and the Influence of Home Coffee
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SHIFT BREAK! When To Break The Rules
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566: The Problem With Systems
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SHIFT BREAK! Don't Overwhelm Your Managers
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565: Making Specialty Coffee Shops Special -or- (how to avoid closing 400 stores)
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SPECIAL! Interviews from Coffee Fest LA 2025! w/ LaNisa Williams, Kat Padlan, Darell Baskin, and Seidy Selivanow
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SHIFT BREAK! Why Won't My Baristas Engage Customers The Way I Want Them To?!
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564: Why It's Not the Bricks, It's the Mortar! w/ Mike Cosentino of Big Peach Running Co.
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RoR#38 : A Better Way to Think About Roasting Dark, w Erik Johnson of Thinkwell Coffee
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SHIFT BREAK! Refreshing the Owner's Soul
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563: Founder Friday! w/ Jared Linzmeier of Ruby Coffee Roaster
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562: Encore Episode! The 10 Essentials of a Barista Manual!
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SHIFT BREAK! Is That Character or Neglect?
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561: How to Motivate Baristas
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SHIFT BREAK! What Customers Value and How to Deliver It
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SHIFT BREAK! Taking the First Steps Toward Change in the Cafe
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560: Bio-Innovation and Securing the Future for Coffee Farmers and Their Land w/ Felipe Sardi of La Palma y El Tucan
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559: Myths Coffee Shop Owners Believe Part 2
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SHIFT BREAK! The Trend of Backwards Hospitality
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558: Digital Natives and the Future of Coffee Shops w/Kosta Kallivrousis
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557: Founder Friday! w/ Andre Chanco of Yardstick Coffee in the Philippines!
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Shift Break! The Problem of Commiseration
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556: Myths Coffee Shop Owners Believe Part 1
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SHIFT BREAK! Considering the Future You When Making Decisions
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555: 3 Ways to be Better Cafe Manager
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Message From Chris: Explaining Key Holder Coaching Groups, Consulting, Coaching, and the Goals of KTTS Services
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SHIFT BREAK! The Right Place for Creativity in the Cafe
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554: Formal Education vs Real World Experience : Which is Better?
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SHIFT BREAK! New Managers: Learning Before Changing
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RoR #37 : Tariffs, Relationships, and Resiliency for Roasters | A Conversation w/ Steve Green of Mill City Roasters
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553: Career Success, Hospitality, and Cafe Culture w/ Akaash Saini
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552: Founder Friday w/ Kristen Redfield and Jenna Currier of Goldie's Coffee Roasters in Anchorage, Alaska!
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SHIFT BREAK! Should You Remodel or Renew Your Cafe?
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SPECIAL! Live from Portland Coffee Fest 2025! w/ Laila Ghambari, Ryan Jie Jaing, Emily Smith, and Sebastián Villamizar
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551: Encore: Designing the Guest Experience w/ Doctor Lisa Waxman!
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SHIFT BREAK! Better Than Bad is Not Good
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550: Replace These Distractions and Watch Your Cafe Grow!
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549: The Power of Great Consistent Work Over Time
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SHIFT BREAK! What Should Coffee Cost a Customer?
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SHIFT BREAK! Seasonal Staff
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548: Cool Ideas For Customer Engagement
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547: Founder Friday! w/ Jake Heenan, Founder of Burra Bristol in the UK!
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SHIFT BREAK! Time Management For Managers and Owners
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